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Terms and Conditions

Welcome to the Brain and Spine Trauma Centre website. By accessing or using our website to book appointments, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.

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1. Online Appointment Booking

  • The website allows patients to book doctor consultations online for a nominal fee, as mentioned in the Doctor’s Consultation Booking section.

  • Once an appointment is booked online, it cannot be canceled under any circumstances. However, in the future, we aim to introduce a rescheduling option to provide more flexibility to our patients.

  • Please note that the terms and conditions for online booking differ from those for offline appointments made at the hospital. Ensure that you are familiar with the booking process before confirming your appointment.

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2. Booking Timings

  • Appointment booking slots are provided based on the doctor’s availability. However, the timings may occasionally vary due to unforeseen circumstances, such as the doctor needing to urgently attend to critical patients. In such cases, we seek your understanding and patience as we prioritize urgent medical emergencies.

  • Our hospital staff will notify you of any significant changes in your booking schedule.

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3. Usage of the Website

  • The website is designed to simplify the process of booking appointments for our patients. However, we cannot guarantee uninterrupted service due to potential technical issues, server downtime, or other unforeseen circumstances.

  • Patients are advised to keep their contact information updated to ensure seamless communication regarding appointments or rescheduling.

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Refund Policy

We appreciate your understanding and cooperation with our refund policy as we strive to enhance our patient services. Kindly review the following refund-related terms:

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1. Non-Refundable Booking Fees

  • All appointment booking fees paid through the website are non-refundable under any circumstances.

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2. Rescheduling Appointments

  • While cancellations are not permitted, patients can reschedule their appointments by contacting the hospital staff via phone or email. Rescheduling requests are subject to availability and must be made within the time frame communicated by the hospital.

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3. Future Refund Options

  • At present, we do not offer refunds for online appointment bookings. However, we are continuously working to enhance our services and aim to provide more flexible options, such as refunds or alternative solutions, in the near future.

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Contact Us

If you have any questions regarding these Terms and Conditions or our Refund Policy, please feel free to contact our hospital staff via:

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Thank you for choosing Brain and Spine Trauma Centre for your healthcare needs. Your trust and understanding help us serve you better.

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