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Privacy Policy

At Brain and Spine Trauma Centre, we are committed to protecting the privacy and confidentiality of all our website visitors and patients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website. By accessing or using our website, you agree to the terms of this policy.

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1. Information We Collect

 Personal Information

When you book an appointment or contact us through the website, we may collect:

  • Full Name

  • Contact Information (Phone Number, Email Address)

  • Appointment Details (Date, Time, Doctor’s Name)

  • Payment Information (if applicable for online booking)

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2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and confirm your appointment bookings.

  • To contact you regarding any changes to your appointment or other important notifications.

  • To improve the user experience of our website and services.

  • To respond to inquiries and provide customer support.

  • To process online payments securely.

We ensure that all personal and sensitive information is used only for the purposes for which it was collected.

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3. Information Sharing and Disclosure

We value your trust and ensure that your information is not sold, rented, or disclosed to third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment gateways) to process your transactions securely.

  • Legal Requirements: We may disclose your information if required by law or to comply with legal processes.

  • Hospital Operations: Your information may be shared within the hospital for appointment scheduling, rescheduling, and patient care purposes.

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4. Data Security

We take the security of your data seriously and use appropriate technical and organizational measures to protect your information. This includes:

  • Encryption of sensitive data during transmission (e.g., payment details).

  • Secure servers to store your personal information.

  • Regular monitoring and updates of our security protocols.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience. Cookies are small files stored on your browser that help us analyze website traffic, remember preferences, and provide a better experience.

  • You can manage your cookie preferences through your browser settings.

  • Disabling cookies may impact your ability to use certain features of the website.

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6. Third-Party Links

Our website may include links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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7. Children's Privacy

Our website is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected without parental consent, we will take steps to delete it promptly.

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8. Your Rights

As a user of our website, you have the following rights:

  • The right to access your personal information stored by us.

  • The right to request correction or update of your information.

  • The right to request deletion of your personal data, subject to legal and operational requirements.

  • The right to withdraw consent for the collection and use of your data where applicable.

To exercise these rights, please contact us using the details below.

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9. Updates to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, along with the "Last Updated" date at the bottom. We encourage you to review this page periodically for the latest information.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Your privacy is important to us, and we are committed to ensuring your information is handled securely and responsibly.

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